How do I troubleshoot issues with my Auvik Microsoft Teams integration?

There are a few possible issues you might experience when trying to integrate with Microsoft Teams:

• Testing the connection produces a fail message
• New Auvik alerts aren’t appearing in Microsoft Teams

Testing the connection produces a fail message

Scenario

After setting the integration details for your new Auvik / Microsoft Teams integration, you selected Test Connection. You received a fail message.

Solution

The first thing to check is whether the webhook URL is correct. To do this, confirm the webhook URL from your Microsoft Teams configuration. If the URL doesn’t match the webhook configuration within Microsoft Teams, update it. Click Test Connection again.

If Test Connection still produces a failure after confirming the webhook URL is correct, please contact Auvik support.

New Auvik alerts aren’t appearing in Microsoft Teams

Scenario

Alerts triggered in Auvik aren’t being sent to Microsoft Teams.

Solution

The first thing to check is whether the webhook URL is correct. To do this, confirm the webhook URL from your Microsoft Teams configuration. If the URL doesn’t match the webhook configuration within Microsoft Teams, update it. Click Test Connection again.

Another thing to check is whether the Microsoft Teams group set on the webhook still exists. Has it been renamed or archived? If yes, you’ll need to update your Microsoft Teams configuration to select a new group where Auvik alerts can be sent.
If alerts still aren’t being sent to Microsoft Teams after checking both these things, please contact Auvik support.

Run Error: BotNotInConversationRoster

Scenario

This usually indicates that the workflow is being run as a user that doesn’t have access to run a workflow in a private channel in Microsoft Teams.

Solution

1. Go to MS Teams
2. Click the context menu for the MS Teams channel
   
3. Select Workflows
4. Select the workflow that corresponds to the Auvik integration
   
5. Click Edit
   
6. Click on Send on each adaptive step
   
7. Click on Post card in a chat or channel
   
8. Click on dropdown beside Post as and Select User instead of Flow bot
9. Click Save
10. Click Save at the top to save the workflow