What Is Your Return Policy

We accept returns of items that are brand new, unopened, and unused in their original packaging within 30 days of delivery, except for breast pumps, defibrillators, period underwear, pillows, and items marked as non-returnable. Breast pumps, defibrillators, period underwear, and pillows are not returnable, with no exceptions.

If you experience any issues with delivery or items, please contact us within 30 days of receiving your shipment confirmation email. We will not be able to issue any credits after this 30 day period.

Please note: refunds are issued to the original form of payment or as a store credit. There are no exceptions. Store credits may only be used on FSAstore.com and may not be used on HSAstore.com, FSA Optical, HSA Optical, or Glasses.com.

If you returned a product(s) used to qualify for our free shipping promotion and the return reduces the order subtotal to less than the amount needed to qualify for free shipping, we will deduct the cost of shipping from the refund.

Please refer to the product manual for troubleshooting on electronic devices. If you need additional assistance, please contact the product manufacturer directly for more details on receiving a repair or replacement.