Mike Berg

Classic or Premium briquets are made with food starch and other proprietary ingredients. Royal Oak's Brand of 100% hardwood charcoal briquets are "All Natural". No artificial additives. The only in...

The product smokes until the temperature rises to the point where it destructs the particles you can see, typically this is around 700-800 F. If you watch closely, the initial flame will go out the...

Our instant lighting charcoal products quickly get to cooking temperature without the mess or fuss of adding lighter fluid. Instant lighting charcoal is regular charcoal that is sprayed with lighte...

Lack of starch is the biggest reason for a briquet to crumble. Another cause could be a bad mix, possibly too much sawdust. Starch is the binder. So, the less starch the lower the point of pressure...

All items from the ALD / New Balance 860v2 advanced reservations are final sale.  ALD / New Balance 860v2 advanced reservations are not eligible for a return or an exchange.   

We suggest visiting the product page and clicking the color way, product, and size that you're interested in and the "Notify Me" button in order to receive an email if the item does become availabl...

To check the status of your order, please log in to your account here. If you haven't registered for an account with Aimé Leon Dore, you can register here.  Please note current delivery timeframe i...

The payment is taken upfront and in full to reserve your ALD / New Balance 860v2 item(s). Full payment is required to place a reservation.  As stated on the product page and checkout for the Aimé L...

Once your return is delivered to our warehouse, please allow 5-7 business days for your return to be processed. Once your return has been processed you will receive an email confirmation.  Should t...

If your tracking information confirms delivery and you have not received your order, we suggest waiting 48 hours as couriers at times may deliver after the tracking is updated.If you still have not...